Please review the information below for assistance with using Zoom for orientation, summer start, and related programming. Note: Some links contained in the information below will redirect you to the external Zoom Help Center website and are not affiliated with NC State.
If you are new to Zoom, review how to join a meeting. Consider downloading the Zoom app from the Zoom Download Center and installing it on your computer or mobile device before joining a Zoom meeting. Otherwise, you will be prompted to download and install Zoom when you click the “Join” link.
You can also join a test meeting to familiarize yourself with Zoom.
- Students will sign into their NC State Zoom account by entering their university account credentials (i.e., Unity ID and password) using the Shibboleth method. Students must use their university account to participate in the program.
- If you’ve forgotten your password, visit the NC State Password Reset website for assistance.
- For further assistance or help with continued login issues, contact the NC State Help Desk at 919.515.HELP (4357) or firstname.lastname@example.org.
- Family members may use their personal Zoom accounts to access the meetings; however, a family member is not required to create a Zoom account for this purpose if they prefer not to.
- If students or family members are not able to access the Zoom meetings via computer, they can call into the meeting using a telephone (e.g., smartphone, landline, etc.).
- To access the Zoom meetings using a computer, you have two options:
- Click on the provided link and choose to continue with Zoom in a web browser or by using the Zoom application when prompted.
- Visit the NC State Zoom website and click “Join” (does not require a login). Enter the meeting ID provided to you. When prompted, select “Continue with Zoom in a browser.”
- To access the Zoom meetings using a telephone, follow these steps:
- On your phone, dial the teleconferencing phone number provided to you a few days prior to the meeting.
- When prompted, use your keypad to enter the meeting ID number.
- Before your meeting, you can also join a test meeting to familiarize yourself with the Zoom platform.
- For more assistance, see these detailed instructions from Zoom on how to join a meeting.
- Many of the live components of orientation will give you the opportunity to use video, but those capabilities are not required for participation.
- If you are unsure of your microphone or video capabilities, you should test those functions in Zoom by joining a test meeting. Once you are in the meeting you can toggle between video being on or off, and audio being muted or not.
- If you do not have a microphone through your computer, you can access the Zoom meeting visually via your computer, and you can use a landline or smartphone to call into the same meeting so you can hear the audio feed. Zoom invitations will include instructions for participating by using a phone to call into meetings. This two-pronged approach will allow you to see the visuals presented during the sessions while hearing the audio of the meeting simultaneously.
- If you do not have a webcam through your computer, you will still be able to participate in Zoom meetings through the speaker and chat functions. Alternately, if you have a smartphone and are able to download the Zoom mobile app from your app store, you may participate visually that way.
- New Student Programs realizes that not everyone is comfortable showing their homes via video while on Zoom. Displaying your room on camera is not required to participate in the orientation programs.
- You can display a virtual background while using the Zoom platform. To learn how, review Zoom’s instructions for enabling a virtual background during a meeting.
- Having trouble with virtual backgrounds? Visit the Zoom website and scroll to the bottom to find potential solutions.
Addressing Technology Concerns
New Student Programs recognizes that students or family members may have questions or concerns about participating in an online programs, having to do with issues such as internet connectivity or device availability. Our staff is committed to helping students and family members address these concerns and participate in our programs. If you believe you may have technological challenges that may affect your participation, please note your technology concerns on your orientation registration form or email email@example.com to help us learn more about your concerns.
If you have questions that were not answered on this page, please contact New Student Programs at firstname.lastname@example.org or 919.515.1234 for assistance.